Websites don't load - troubleshoot and fix error messages

Are you having trouble getting a website to load? Don't worry — we're hither to aid. This article volition bear witness you how to ready the problem so you lot can get back to surfing the spider web.

Notation: If yous're having trouble with a website, click the padlock icon Fx89Padlock in the accost bar to see if Firefox has blocked insecure parts of the page. Encounter Mixed content blocking in Firefox for details.

Table of Contents

  • 1 First, let's figure out where the problem is
  • two The problem only happens with certain websites
    • 2.i Try clearing Firefox's cookies and enshroud
    • ii.2 The website loads merely doesn't work properly
    • ii.3 The problem simply happens on a secure (https) website
  • iii The problem only happens in Firefox
  • 4 The problem happens in all spider web browsers
  • 5 Other, less common issues

Showtime, permit'south figure out where the problem is

With a little detective work, we can narrow downward the cause of the problem.

  1. Open up a new tab and cheque to see if yous can load another website like google.com or mozilla.org.
    • If you tin open some other site, skip down to The problem simply happens with certain websites.
    • If you lot can't open another site, continue on to the next step.
  2. Launch another browser, like Net Explorer or Microsoft Edge Safari Google Chrome, and endeavor to open the site yous were having problems with.
    • If the site works in some other browser, see The problem only happens in Firefox.
    • If the site doesn't work in another browser, cheque out The trouble happens in all web browsers.

The problem only happens with certain websites

If y'all see whatever of these error messages, it might simply be a problem with Firefox'southward cache:

  • The connection was interrupted
  • The connection was reset
  • The connection has timed out

Endeavor clearing Firefox'due south cookies and cache

Do these steps so reload the website you're having trouble with.

  1. Click on the menu push fx57menu Fx89menuButton to open the menu panel. Click the Library 57 library icon button on your toolbar. (If you don't run across information technology, click the bill of fare fx57menu button, so click click the carte fx89menuButton push button.)
  2. Click and select .
  3. In the Time Range to clear: drop-downward, select Everything.
  4. Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
  5. Click OK.

If clearing Firefox'southward cookies and cache didn't work, it's probably a sign that at that place is a problem with the website itself. In that case y'all'll just have to await for it to get stock-still. With big sites like Twitter or Facebook this may merely be a few minutes.

If you lot don't see any of the error messages higher up, cheque to run into if any of the specific problems below match what you see:

The website loads but doesn't work properly

If the website doesn't await correct or doesn't work the manner information technology'south supposed to, you should check out the following manufactures:

  • Websites look wrong or announced differently than they should
  • Fix bug that crusade images to not testify
  • Set common audio and video issues
  • Websites testify a spinning wheel and never end loading
  • Fix login issues on websites that crave a username and password. You may receive an error similar to We were unable to process your login request or An unspecified error has occurred when you attempt to sign in to websites with your username and password, or the login may simply fail.
  • Websites look incorrect or announced differently than they should
  • Fix bug that cause images to not show
  • Fix mutual sound and video bug
  • Gear up login problems on websites that crave a username and password. You may receive an fault similar to We were unable to process your login request or An unspecified error has occurred when y'all attempt to sign in to websites with your username and countersign, or the login may simply fail.

The problem just happens on a secure (https) website

Look at the web address in the location bar. Does it showtime with https:// (notice the "due south")? If and so, check if you see i of the post-obit error messages:

  • For a "Alarm: Potential Security Take a chance Ahead" mistake page, come across the manufactures What exercise the security warning codes hateful? and How to troubleshoot security error codes on secure websites.
  • For a "Secure Connection Failed" or "Did Not Connect: Potential Security Issue" mistake folio, come across Secure connection failed and Firefox did not connect.
  • For a "Your Computer Clock is Wrong" error page, run into How to troubleshoot time related errors on secure websites.

The problem only happens in Firefox

If another spider web browser works just fine, i of following solutions should set things:

  • Firefox can't load websites but other browsers can - if you can view websites in browsers other than Firefox.
  • Set problems connecting to websites after updating Firefox - if you experience connection bug afterwards updating Firefox.

If you see the following error messages, Firefox is trying to access the Cyberspace through a proxy server:

  • The proxy server is refusing connections
  • Unable to find the proxy server

If yous connect to the Internet through a proxy, compare Firefox's settings to Internet Explorer's — see Microsoft's guide to proxy settings. See Enter proxy server settings on Mac at Apple Support for more than information on proxy settings.

To check your connection settings in Firefox:

  1. In the Menu bar at the height of the screen, click and select . Click the menu button Fx57Menu and select . Click the card push Fx89menuButton and select .

  2. In the console, go downwards to the Network Settings section.
  3. Click Settings…. The Connection Settings dialog will open up.
  4. Change your proxy settings:
    • If you lot don't connect to the Internet through a proxy (or don't know whether y'all connect through a proxy), select No Proxy.
  5. Close the Connection Settings dialog.
  6. Shut the about:preferences page. Any changes you've made will automatically be saved.

The problem happens in all web browsers

This is probably a trouble with your Net connectedness. See Firefox and other browsers tin can't load websites for some troubleshooting suggestions.

Other, less mutual bug

  • A website reports that Firefox is outdated, incompatible or not supported - meet How to reset the default user amanuensis on Firefox.
  • Malicious website errors - if you meet a "Suspected Attack Site!" or "Suspected Web Forgery!" warning, Firefox has blocked access to the website y'all're visiting to protect you from malware or web forgery (phishing). For more than information, come across Phishing and Malware Protection (Mozilla.org).
  • Offline style - if you lot run into a bulletin nearly offline mode, you may take prepare Firefox not to use your network connection. Brand sure your computer has a network connection and so:
    • Click the menu button New Fx Menu, click and make sure is unchecked. Click File in the Menu bar (y'all can printing and release the Alt key to temporarily evidence the Bill of fare bar), and then make certain is unchecked.
  • The page isn't redirecting properly - this problem can be acquired by issues with cookies. See Websites say cookies are blocked - Unblock them for more than data.
  • If you go a File non institute error, try the troubleshooting steps in these articles:
    • Troubleshoot extensions, themes and hardware acceleration bug to solve mutual Firefox problems
    • Troubleshoot Firefox problems caused by malware
  • Content Encoding Error - if you get the error message Content Encoding Mistake or The page yous are trying to view cannot exist shown because information technology uses an invalid or unsupported grade of pinch, employ these steps to diagnose and ready them:
    1. Check the settings of any Internet security applications yous employ (including firewalls, anti-virus or anti-spyware programs, and privacy protection programs). You should effort to remove any permissions those applications have for Firefox, then add them once again. For programme-specific instructions for a number of applications, see Configure firewalls so that Firefox tin can admission the Internet.
    2. Follow the Standard troubleshooting steps.
  • This address is restricted - this fault occurs when y'all are attempting to connect to a web server on a port that is reserved for some other awarding. If the website you lot are trying to visit contains a colon followed by a number in its address (for example, http://website.com:23), try removing that portion (http://website.com) or replacing information technology with :lxxx (http://website.com:80). If this doesn't work, you may have been given an incorrect address.
  • DNS cache is invalid - DNS is the service that converts a website'due south domain name into the IP accost that Firefox uses to connect to a website. This information is saved to your computer's DNS cache in club to improve speeds. Still, if the DNS cache record is corrupt or the website has changed IP address, Firefox may be directed to the incorrect server. The Firefox and other browsers can't load websites article explains how to flush the DNS cache. For additional information, see https://www.whatsmydns.net/affluent-dns.html.

These fine people helped write this article:

AliceWyman, Chris Ilias, philipp, David Tenser, Cheng Wang, Tonnes, Michael Verdi, scoobidiver, Swarnava Sengupta, Joergen, Jason, NicoleRipp, Mozinet, Wesley Branton, scootergrisen, Artist, Fabi

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